Digitalizare în asistență socială: provocări, limite și direcții de dezvoltare

https://doi.org/10.46841/RCV.2023.04.01

Authors

  • Oana-Elena Rădăcină Lucian Blaga University of Sibiu

Keywords:

digitalization, social work, professional relationships, online social services

Abstract

Ever since the beginning of social work as a profession, this field has leaned towards personalized face-to-face relationships with individuals, working groups, families, and communities. Social workers have permanently sought to adapt their strategies to the social context, widening their area of influence, in order to meet social needs as they arise, by integrating technological resources into professional activities. In the context of digitalization, the professional relationship of the social worker with beneficiaries faces new challenges, constraints, and directions of development. This paper aims to highlight these aspects based on relevant national and international literature reviews.

Downloads

Download data is not yet available.

Author Biography

Oana-Elena Rădăcină, Lucian Blaga University of Sibiu

Faculty of Social Sciences and Humanities
Address: 5-8 Victoriei Blvd., 550024, Sibiu, Sibiu County, Romania.
Email: oana.radacina@ulbsibiu.ro

References

Autoritatea Națională pentru Protecția Drepturilor Persoanelor cu Dizabilități. 2020. ,,Sistemul Național de management privind Dizabilitatea – SNMD’’. Accesat în 18.10.2023. Disponibil la https://anpd.gov.ro/web/proiecte/proiecte-europene/sistem-national-de-management-privind-dizabilitatea-snmd/.

Berzin, Stephanie Cosner și Claudia J. Coulton. 2018. Harness technology for social good. Grand challenges for social work and society, 161−180. ISBN 978-0-19-085898-8.

Berzin, Stephanie Cosner, Jonathan Singer și Chitat Chan. 2015. Practice innovation through technology in the digital age: A grand challenge for social work. Grand Challenges for Social Work Initiative Working Paper, 12. Accesat în 10.10.2022, Disponibil online la: https://www.socialserviceworkforce.org/system/files/resource/files/Practice-Innovation-through-Technology-in-the-Digital-Age-A-Grand-Challenge-for-Social-Work-GC-Working-Paper-No-12.pdf.

Bobic, Viorica, Sorina Corman, Oana Lup și Oana-Elena Rădăcină. 2021. Management strategic în asistența socială. Pro Universitaria, București. ISBN 978-606-26-1469-0.

Boddy, Jennifer și Lena Dominelli. 2017. Social Media and Social Work: The Challenges of a New Ethical Space, Australian Social Work, 70:2, 172−184. https://doi.org/10.1080/0312407X.2016.1224907.

Castillo de Mesa, Joaquin .2021. Digital social work: Towards digital disruption in social work. J. Soc. & Soc. Welfare, 48, 117. DOI: 10.15453/0191-5096.4558.

Chan, Chitat (2016). ICT-supported social work interventions with youth: A critical review. Journal of social work, 18(4), 468−488. DOI: 10.1177/1468017316651997.

Chan, Chitat și Michael Holosko. 2016. A Review of Information and Communication Technology Enhanced Social Work Interventions. Research on Social Work Practice, 26(1), 88−100. https://doi.org/10.1177/1049731515578884.

Clerck, J. 2017. Digitalization. Digital Transformation: The Differences. i-SCOOP. Accesat în 10.10.2022, Disponibil la: https://www.i-scoop.eu/digital-transformation/digitization-digitalization-digital-transformation-disruption/last.

Cols, Marie-Paule. 2020. “Le Travail Social Au Défi de La Crise Sanitaire. Impact de La Crise Sanitaire de La COVID-19 Sur Les Organisations et Les Pratiques Professionnelles Des Travailleurs Sociaux.” Accesat în 10.10.2022. Disponibil online la: https://solidarites-sante.gouv.fr/IMG/pdf/hcts_le_travail_social_face_a_la_crise_sanitaire_20210125_vdef.pdf.

Comisia Europeană. 2023. Indicele economiei și societății digitale. Accesat în 02.10.2023. Disponibil la: https://digital-strategy.ec.europa.eu/ro/policies/desi

Crunkilton, Dhira D. și Margaret M. Robinson. 2008. Cracking the “black box”: Journey Mapping's tracking system in a drug court program evaluation. Journal of Social Work Practice in the Addictions, 8(4), 511−529. https://doi.org/10.1080/15332560802347302.

Demiris, George și Brian K. Hensel. (2008). Technologies for an aging society: a systematic review of “smart home” applications. Yearbook of medical informatics, 17(01), 33−40. DOI: 10.1007/978-3-319-01583-5_60.

European Commission. 2022. Digital economy and society index. Accesat în 02.10.2023. Disponibil la: 0_DESI_Full_European_Analysis_2022_2_C01lJgPAatnNf0qL2LL103tHSw_88764.pdf.

European Monitoring Centre for Drugs and Drug Addiction. 2020. Romania, Country Drug Report 2019. Accesat în 02.10.2023. Diponibil la Romania, Country Drug Report 2019. www.emcdda.europa.eu.

Eubanks, Virginia. 2018. Automating inequality: How high-tech tools profile, police, and punish the poor. St. Martin's Press. ISBN: 9781250215789.

Eurofound. 2020. Impact of digitalisation on social services, Publications Office of the European Union, Luxembourg. Accesat în 02.10.2023. Diponibil la Impact of digitalisation on social services | European Foundation for the Improvement of Living and Working Conditions (europa.eu).

Eurostat. 2023. Digitalisation in Europe − 2023 edition. Accesat în 10.10.2023, Disponibil la: https://ec.europa.eu/eurostat/web/interactive-publications/digitalisation-2023.

Federation of European Social Employers. 2022. “Covid-19 Pandemic on the Social Services Sector and the Role of Social Dialogue. Research Led in the Framework of the Foresee Project.” Accesat în 15.07.2023. Disponibil la: https://socialemployers.eu/files/doc/Report-Impact%20of%C2%A0Covid-19%20on%20the%20social%20services%20sector%20and%20the%20role%20of%20social%20dialogue.pdf.

Fitch, Dale. 2019. Using data to improve client services. Digital social work. Tools for practice with individuals, organizations, and communities, 109−125. Accesat în 15.07.2023. Disponibil la: https://books.google.ro/books?hl=ro&lr=&id=EM90DwAAQBAJ&oi=fnd&pg=PA109&dq=fitch+2019+social+work+pdf&ots=phjp0HKXDo&sig=iuzxp6jB-4Odbgk9EK6NZLeSnJg&redir_esc=y#v=onepage&q&f=false.

Institutul Național de Statistică. 2021. Comunicat de presă. Domeniul nivel de trai. Accesat în 10.10.2023. Disponibil la: https://insse.ro/cms/sites/default/files/com_presa/com_pdf/tic_r2021.pdf.

Karpetis, George. 2018. Social work skills: A narrative review of the literature. British Journal of Social Work, 48(3), 596−615. https://doi.org/10.1093/bjsw/bcx066.

Kelly, Laura, Harry Ferguson, Mark Campbel și Breyer Russel. 2021. “Social Work in a Pandemic. A Department for Education Partners in Practice Report.” Accesat în 10.10.2022. Disponibil online la: https://adcs.org.uk/assets/documentation/ECC_SW_in_a_Pandemic.pdf.

Kostyak, Christian. 2016. Manual de utilizare a aplicației Aurora. Unicef, România. Accesat în 12.10.2022. Disponibil online: https://www.unicef.org/romania/media/4366/file/Manual%20Aurora.pdf.

Lazăr, Florin, Liliana Roşu, Diana Cristea și Mihai-Bogdan Iovu. (2020). Perspective asupra sistemului şi serviciilor de asistenţă socială din România, Bucureşti: Tritonic. ISBN 978-606-749-458-7.

López Peláez, Antonio și Chaime Marcuello-Servós. 2018. e-Social work and digital society: re-conceptualizing approaches, practices and technologies. European Journal of Social Work. DOI: 10.1080/13691457.2018.1520475.

Miley, Karla Krogsrud, Michael O'Melia și Brenda DuBois. 2006. Practica asistenţei sociale: abordarea participativă. Iaşi: Polirom. ISBN 973-681-997-3.

Ministerul Familiei, Tineretului și Egalității de Șanse. 2020 ,,Sistemul Informatic Național pentru Adopție – SINA”. Accesat în 10.10.2023, Disponibil online la: https://copii.gov.ro/1/sistem-informatic-national-pentru-adoptie-sina-cod-smis-131382/.

Ministerul Muncii și Protecției Sociale. 2021. HUB DE SERVICII MMPS – SII MMPS’’. Accesat în 02.10.2023. Disponibil la: https://mmuncii.ro/j33/index.php/ro/proiecte-programe/in-curs-de-implementare/6356-fisaproiect_hub-de-servicii-mmps_sii-mmps.

Mishna, Faye, Marion Bogo, Jennifer Root, Jami-Leigh Sawyer și Mona Khoury-Kassabri. 2012. “It just crept in”: The digital age and implications for social work practice. Clinical Social work journal, 40, 277−286. DOI: 10.1007/s10615-012-0383-4.

Molinuevo, Daniel. 2020. Impact of digitalisation on social services. Publications Office of the European Union. Accesat în 1.11.2022. Disponibil online la: https://lirias.kuleuven.be/3010876?limo=0.

National Association for Social Workers. 2017. Technology in Social Work Practice. Accesat online în 14.07.2023. Disponibil online la: https://www.socialworkers.org/includes/newIncludes/homepage/PRA-BRO-33617.TechStandards_FINAL_POSTING.pdf.

National Association of Social Workers. 2006. Technology and Social Work. Accesat online în 14.07.2023. Disponibil la: https://www.socialworkers.org/assets/secured/documents/da/da2008/reffered/Technology.pdf.

Nordesjö, Kettil, Gabriella Scaramuzzino și Rickard Ulmestig (2021): The social worker-client relationship in the digital era: a configurative literature review, European Journal of Social Work, DOI: 10.1080/13691457.2021.1964445.

Patel, Jay A., Freja Berg Houbak Nielsen, A. A. Badiani, S. Assi, V. A. Unadkat, B. Patel, R. Ravindrane și Heather Wardle. 2020. “Poverty, Inequality and COVID-19: The Forgotten Vulnerable.” Public Health 183 (June): 110–11. https://doi.org/10.1016/j.puhe. 2020.05.006.

Ramsey, Alex T. și Katherine Montgomery. 2014. Technology-based interventions in social work practice: A systematic review of mental health interventions. Social work in health care, 53, 9, 883−899. DOI: 10.1080/00981389.2014.925531.

Rădăcină, Oana-Elena. 2018. Asistenţa socială în era digitală: practici şi intervenţii bazate pe tehnologie. Social Work Review/Revista de Asistenta Sociala, 17(4).

Rădăcină, Oana-Elena. 2022. Social Work in Rural Communities–Particularities, Perspectives, and Directions of Interventions. Sociologie Românească, 20(1), 126−140. https://doi.org/10.33788/sr.20.1.6.

Reamer, Frederic G. 2013. Social work in a digital age: Ethical and risk management challenges. Social work, 58, 2, 163−172. DOI: 10.1093/sw/swt003.

Redono-Sama, Gisela, Virginia Matulic, Ariadna Munté-Pascual și Irene de Vicente. 2020. “Social Work during the COVID-19 Crisis: Responding to Urgent Social Needs.” Sustainability 12(20): 8595. https://doi.org/10.3390/su12208595.

Reis, João Carlos Gonçalves, Marlene Amorim, Nuno Melao, Yuval Cohen și Mário Rodrigues. 2020. Digitalization: a literature review and research agenda. În Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management, editat de Zoran Anisic, Bojan Lalic, Danijela Gracanin, 443−456. Switzerland: Springer. DOI:10.1007/978-3-030-43616-2_47.

Richmond, Mary Ellen. 2017. Social diagnosis.Russell Sage Foundation.

Taylor, Amanda. 2017. Social work and digitalisation: Bridging the knowledge gaps. Social Work Education, 36(8), 869−879. https://doi.org/10.1080/02615479.2017.1361924.

Teşliuc, Emil, Vlad Grigora și Manuela Sofia Stănculescu. 2016. Atlasul zonelor rurale marginalizate şi al dezvoltării umane locale din România, Bucureşti. Accesat 21.10.2022, Disponibil la: https://servicii-sociale.gov.ro/source/strategii/F6_Atlas_Rural_RO_23Mar2016.pdf.

Truell, Rory. 2020. “News from Our Societies – IFSW: COVID-19: The Struggle, Success and Expansion of Social Work – Reflections on the Profession’s Global Response, 5 Months On.” International Social Work 63(4): 545–48. https://doi.org/10.1177/0020872820936448.

Zhu, Hong și Synnove Andersen. 2021. Digital competence in social work practice and education: experiences from Norway. Nordic Social Work Research, 1−16. DOI: 10.1080/2156857X.2021.1899967.

Published

2023-12-15

How to Cite

Rădăcină, O.-E. (2023). Digitalizare în asistență socială: provocări, limite și direcții de dezvoltare. Calitatea Vieții, 34(4), 209–225. https://doi.org/10.46841/RCV.2023.04.01

Issue

Section

Studies